FAQ

We get a lot of questions around here and the answers to some of the more common ones can be found on this page. If you have a more specific question or one that isn't listed here, feel free to call us at (800)404-6952.


How does DirectLoop work?
By filling out the necessary forms and paying a $20 annual fee, you become a DirectLoop member. As a DirectLoop member you are entitled to a discount of up to 25% on the products that we carry and access to products and partner deals that you can't get anywhere else. And your membership fee will pay for itself if you purchase $200 of product over the course of the whole year!

Should you choose to sponsor other people by bringing them into DirectLoop you can earn a monthly incentive as well as a percentage of those member's purchases. See the About page for details.


Do I have to sponsor anyone?
No.


How much do I have to buy?
In order to be eligible for sponsorship incentives in any given incentive period, you must purchase product during that period. Some members find that our autoship feature works for them- we can arrange to ship an order to you automatically every month. You'll never have to stop by the feed store on your way out of town hoping they'll have a rope you can use.

You don't have to take any product. Ever. However, if you fail to order any product for 90 consecutive days, you will be considered ' inactive' and may be dropped from the system.


Do I have to take Autoship? Can I cancel it?
Autoship is optional . If you have an autoship order and wish to cancel it, simply call us.

How do I cancel my membership?
Call us and we can cancel your membership for you. We will discontinue any autoshipped products and will not bill your credit card. If you choose to cancel your membership within the first 30 days, we will also issue a refund on your membership fee and on any unused merchandise.

However, please keep in mind that your membership discount is good on anything we sell with no minimum to buy- for the entire year.


I've heard you're about to offer 'Product X'?

We are constantly updating our product offerings to better serve you. To get the latest information, check the Home page.

Navigation

•Member Login
•Shop Now
•DirectLoop News
•Documents

•About DirectLoop
•Products
•Contact
•FAQ

•Home

Archive

•April 2007
•May 2007
•June 2007